What is the after-sales service policy?

A: Woowhead offers transparent, reliable and warm after-sales service: 7-day no-reason return and exchange: Enjoy the exclusive 7-day no-reason return and exchange service for brand new unopened items. Full online process: From placing an order to receiving it, dedicated customer service is provided to respond to quality issues and handle them. If there are quality issues with the product (such as cracked diaphragms, missing accessories, damaged dust collection bins, etc.), you can return or exchange it after contacting customer service for confirmation. If there are any after-sales problems, you can contact the online customer service of the purchasing store or send an email to the official email wow@woowhead.com. When contacting customer service, please prepare your order number and problem description (photos or videos are preferred) to facilitate faster processing.