After-sales service policy
| Service items | "Content |
|---|---|
| 7-day no-reason return and exchange | Brand new unopened items enjoy a 7-day no-reason return or exchange policy |
| The film application failed and needs to be reissued | For the first application of the film, under the guidance of the customer service, if there are obvious bubbles or dust cannot be discharged, etc., provide the proof and after review, one piece can be reissued |
| Optical effect verification | The included circularly polarized light detection card can be used for verification. If the corresponding circularly polarized light effect is not presented, returns are supported |
| Customer service | From 9:00 to 21:00 on working days, a reply is usually given within 0.2 hours. One-on-one remote video guidance is available |
noteThe above after-sales policies are subject to the announcements on each sales platform. For specific details, please consult the official customer service.
After-sales application process
- Contact customer serviceApply through the customer service of the purchase platform store or the official email wow@woowhead.com.
- Provide evidenceProvide order information and problem description photos/videos (if the film application fails, the first guidance record is required).
- Review and processingAfter the customer service review, a replacement or exchange will be arranged. Generally, it will be processed within 1 to 3 working days.
Genuine products and anti-counterfeiting
Equipped with Woowhead HujingtieMicro-light Hidden engraving Identity anti-counterfeiting labelWhen the screen is on, it is almost invisible, and when the screen is off, it appears in the lower left corner. The product is also includedCircularly polarized light detection cardYou can verify the effect of scinique® circular-polarized light with your own hands - turning the invisible optical technology into a fact that can be verified with your own hands.
For more questions, please seeQ&AFor the method of applying the film, please refer toUse help。