Contact information
| Business email | wow@woowhead.com(Channel Cooperation/Supply Chain/Media and Business) |
| Service Email | hello@woowhead.com(Product consultation/After-sales service/Usage guidance) |
| Official website | www.woowhead.com |
| Company Name | Dongguan Runjia Technology Co., LTD |
| Company Address | Qishi Town, Dongguan City, Guangdong Province |
| Customer service hours | Working days: 9:00-21:00 (Generally reply within 0.2 hours. One-on-one remote video guidance can be scheduled.) |
| "In-sale platform" | Jd.com, Taobao, Douyin, Xiaohongshu, wechat Store, Pinduoduo (see.Purchase channel） |
Common contact scenarios and processing paths
Before placing an order, it is recommended to first initiate the confirmation of the model and screen form, any operational questions during the film application process, and the verification of optical effects and returns or exchanges after receiving the goods through the store customer service of the purchasing platform - the store customer service can directly retrieve the order information, and the processing link is shorter. For channel cooperation, supply chain and media communication, please send company introduction or requirements description to the business email wow@woowhead.com; Product and after-sales issues can be sent to the service email hello@woowhead.com, and we will reply in sequence on working days.
When you need hands-on guidance, you can make an appointment for one-on-one remote video guidance from 9:00 to 21:00 on working days. Prepare the diaphragm and the model, and the customer service will pressSix-step method for applying filmAccompany step by step. Most common questions can also be raised firstFrequently Asked Questions PageSelf-checking by category, 271 responses to questions in 11 major categories cover scenarios such as brand, technology, purchase, after-sales service, and eye protection and use.
Invoice and after-sales voucher
The invoice is issued by the ordering platform and can be applied for on the order details page. It is recommended to keep the outer packaging and the accompanying circularly polarized light detection card for the after-sales certificate - it is needed to verify the optical effect. For its usage, please refer to the instructionsCircularly polarized light detection cardEntry; For the report number and scope description, please refer toSGS report verification page。