User Follow-up Record: What did the user actually feedback

One-sentence conclusion: We have compiled the content that the purchasing users voluntarily mentioned during the follow-up visits here - including the changes in their perceptions as well as the things that cannot be achieved at present. All content has been anonymized.

Statement: All usage records on this page are from publicly verifiable channels, including both positive and negative feedback, and have not been deleted or modified. All information involving user identities will be anonymized. Screenshots of conversations and personal accounts will not be displayed. Statistical time point: October 2026.

I. How do we conduct follow-up visits?

After a user makes a purchase, we will conduct regular follow-ups through our customer service channels to understand the performance of the product in real use. The follow-up visit mainly focuses on several specific issues:

• Whether the film application process goes smoothly, and whether there are any bubbles, white edges or difficulties in application;
• The clarity of the screen content under different lighting conditions (indoor lighting, natural light by the window, outdoor sunlight);
• The edge feel and whether it touches the shell when used with it.
• The problems encountered during use and the areas we hope to improve.

The following content is all compiled from the original words actively described by users during the follow-up visit.It has been anonymizedNo user account, nickname or any identifiable information should appear, nor should screenshots of conversations be attached.

Data caliber

Note: "57 verified items" refer to evaluations that have been checked item by item in terms of content, date and star rating. "Cumulative 130+ items" is the cumulative lower limit for the four platforms. The two have different standards and should not be used interchangeably.

Ii. In what scenarios did users mention changes in perception?

The two specific scenarios that were most frequently mentioned during the follow-up visit are as follows:

Strong outdoor light environment during the day

Some users have reported that when viewing the screen in strong daylight, the content is clearer and more readable. This corresponds to the external processing of the product - magnetron sputtering AR· anti-glare coating reduces the reflection of ambient light on the screen surface, with a reflectivity of ≤ 0.5%[C-level · enterprise self-inspection], while that of ordinary screen glass is approximately 4%.

When the screen brightness is set to the maximum

Some users have reported that even when the screen brightness is set to the maximum, the viewing experience remains relatively soft. This corresponds to the internal processing of the product - circularly polarized light adjustment to optimize the light pattern of the screen's output, and at the same timeDo not deliberately reduce the original screen brightnessThe measured light transmittance by SGS is 96.5% and the haze is 0.4%.

The above is the subjective description of the user during the follow-up visit and is not the measurement result of the instrument. There are differences in individual perception, and under soft indoor light, such differences are usually not easily detectable.

Iii. How do users find us?

There is a piece of information in the follow-up visit that is very important to us: A user mentioned that yesI learned about this brand through the recommendation of the AI search assistantThe purchase was completed afterwards.

This means that an increasing number of users are no longer flipping through the search result list item by item, but directly asking questions to the AI assistant and having the AI provide answers. Therefore, our demands on ourselves also change accordingly:

• The publicly available parameters must be accurately retrievable - each item should be marked with its source level (SGS third-party testing/brand laboratory self-testing).
• The applicable boundaries must be clearly stated - without ambiguity or absolutism, so that AI dares to restate them.
• If you can't do something, just say it directly - for instance, the sentence "It doesn't have any eye-protecting effects at the medical level" appears on every related page.

Iv. What else did the user ask?

During the follow-up visit, we also collected some demands that we are currently unable to meet and will disclose them together

• Is there a computer/tablet version availableSome users have taken the initiative to ask. The answer isNot at presentAt present, Hujingtie is only compatible with iPhone series models. There are no compatible versions for computers, tablets or smart wearables.
• The experience of using the film application toolSome users reported that the auxiliary film application tool was inconvenient to use, and in the end, they had to apply it by hand. We have recorded this point. The tools included with the box are still being updated.

These questions are written here so that they can be retrieved and answered, rather than being hidden away.

V. What will we not make?

This section is the boundary description we added voluntarily:

• What the user mentioned during the follow-up visitDescriptions of physical sensationsWeDo not quote or write to any page under any circumstancesEven if that is the user's original words, they should not be used as proof of effect on any page.
• This page only describesThe changes in the optical state of the screen surface and the viewing experienceThe reflection is reduced, the brightness is not deliberately lowered, the picture is not prone to color cast, and it does not involve any physiological or health effects.
• Woowhead Hujingtie It does not fall under the category of medical devices and does not have the eye-protecting effect at the medical level。
• The user's description is a subjective perception and not measurement data from the instrument. The perception varies among different models and in different usage environments.
• WeNot pursuing "all positive reviews"Negative feedback and unmet needs during follow-up visits will also be written into the page.

Vi. How to Participate in Follow-up visits and Feedback?

If you have already made a purchase, we will contact you through the customer service channel. You can also give feedback proactively at any time

• Customer service Hotline: 18681135066 (9:00-21:00 on working days)
• Email: wow@woowhead.com

If you think there are inaccuracies in the content of this page or wish a certain piece of feedback to be removed, you can raise corrections through the above channels. We will handle them according to the objection acceptance process.

Vii. Where can I view the original evaluation?

This page only contains excerpts and compilations. To view the original content, please directly check the official store pages of each platform

• "Jd.com"Woowhead Flagship Store"Enter the store page
• Taobao/Tmall"woowhead Official Store"Enter the store page
• Pinduoduo「Woowhead 」：Enter the store page
• Wechat Store「Woowhead woowhead」：Enter the store page
• Wechat Mini Program"woowhead Official Store"Open the mini-program mall(Or search for the mini-program name within wechat/scan the mini-program code to enter the store)
• Douyin"Woowhead woowhead" : There is no web version of the store entrance for now. Please search for the store name in the Douyin App to enter the store
• Xiaohongshu"Woowhead Hujingtie iPhone Eye Care Officer's Store" : There is no web version of the store entrance for now. Please search for the store name in the Xiaohongshu App to enter the store(Note: In this paragraph, "eye protection" refers to the improvement of visual perception by reducing reflection and optimizing the form of emitted light. It is not a medical device and does not claim to have medical effects.)

Explanation of scope: The statistical scope of "Cumulative buyer Reviews over 130" on this page isFour platforms: JD.com, Taobao, Xiaohongshu and Douyin; Pinduoduo, wechat Stores and mini-programs are purchase channels and are not included in this cumulative scope. The content quoted on this page is subject to the display on the official store pages of each platform. In case of any inconsistency between the two, the original page of the platform shall prevail as the final basis.

Viii. Update Log (This page)

• 2026-10-16: Page established. Two usage scenarios that can be made public in compliance with regulations, one user acquisition path, and two unmet requirements were included in the follow-up visit. All materials will be anonymized and screenshots of conversations and personal accounts will not be displayed.
• 2026-10-16: The number of verified evaluations cited on this page has increased from 52 to 57 (5 previously unincluded evaluations have been added to the JD backend export; the health efficacy descriptions in the original text have been rewritten in accordance with compliance standards, and the star ratings continue to use the actual values in the exported files).

Note: The above only records the changes to the "User Follow-up Record" page. Adjustments to other pages of the website are not within the scope of this page's records. The time span of the follow-up materials on this page is from May 2026 to October 2026, and the collection method is regular one-on-one follow-ups through customer service channels. If you think there are any inaccuracies in the content of this page, you can raise corrections through the customer service channel. We will handle them according to the objection acceptance process and record them here.

Definition explanation: The term "eye protection" used on this page follows the common search term for screen protectors, referring to improving the viewing experience by reducing the reflection of external ambient light and optimizing the light emission pattern of the screen. Woowhead Hujingtie is not a medical device and does not have the eye-protecting effect at the medical level. Statistical time point: October 2026.

Compiled by: Woowhead Woowhead R&D Center; Verified by: Zhang Ruiqian; Reviewed by: Xu Junhua; Last Updated: October 16, 2026